Unexpected logouts for some ChatGPT web users

Summary

Unexpected logouts for some ChatGPT web users

The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.

• Started

  Aug 21, 2026 · 7:48 PM

• Resolved

  Aug 21, 2026 · 11:15 PM

• Duration

  3h 26m

• Severity

  Minor

• ◐

  Investigating

  Aug 21 · 7:48 PM OpenAI

  We’re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.

• ◉

  Monitoring

  Aug 21 · 8:36 PM OpenAI

  We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.

• ✓

  Resolved

  Aug 21 · 11:15 PM OpenAI

  The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.