File uploads are delayed or failing

Summary

File uploads are delayed or failing

All impacted services have now fully recovered.

• Started

  Sep 8, 2026 · 2:39 PM

• Resolved

  Sep 8, 2026 · 7:16 PM

• Duration

  4h 36m

• Severity

  Minor

• ◐

  Investigating

  Sep 8 · 2:39 PM OpenAI

  Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more.

• ◐

  Investigating

  Sep 8 · 2:47 PM OpenAI

  We are investigating the issue for the listed services.

• ◐

  Investigating

  Sep 8 · 3:37 PM OpenAI

  We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more.

• ◆

  Identified

  Sep 8 · 4:29 PM OpenAI

  We have identified the issue causing file-upload processing failures and delays in ChatGPT. Some files may remain unavailable while processing, and some uploads may fail.

• ◉

  Monitoring

  Sep 8 · 5:48 PM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ✓

  Resolved

  Sep 8 · 7:16 PM OpenAI

  All impacted services have now fully recovered.