1% of ChatGPT Work (mobile/web) turns are failing for existing threads

Summary

1% of ChatGPT Work (mobile/web) turns are failing for existing threads

All impacted services have now fully recovered.

• Started

  Sep 11, 2026 · 4:22 PM

• Resolved

  Sep 12, 2026 · 1:57 AM

• Duration

  9h 34m

• Severity

  Minor

• ◐

  Investigating

  Sep 11 · 4:22 PM OpenAI

  We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

• ◆

  Identified

  Sep 11 · 5:16 PM OpenAI

  We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

• ◐

  Investigating

  Sep 11 · 5:17 PM OpenAI

  We are investigating the issue for the listed services.

• ◉

  Monitoring

  Sep 11 · 9:51 PM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ◉

  Monitoring

  Sep 12 · 1:38 AM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ✓

  Resolved

  Sep 12 · 1:57 AM OpenAI

  All impacted services have now fully recovered.