Service Degradation Affecting CX Analytics

Summary

Service Degradation Affecting CX Analytics

This incident has been resolved and the affected services have been restored.

• Started

  Aug 11, 2026 · 11:00 AM

• Resolved

  Aug 11, 2026 · 11:27 AM

• Duration

  26m

• Severity

  Minor

• ◐

  Investigating

  Aug 11 · 11:00 AM Zoom

  We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

• ◆

  Identified

  Aug 11 · 11:01 AM Zoom

  We have successfully identified the root cause affecting CX Analytics. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◉

  Monitoring

  Aug 11 · 11:04 AM Zoom

  The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• ✓

  Resolved

  Aug 11 · 11:27 AM Zoom

  This incident has been resolved and the affected services have been restored.