Zoom Status · History · Incident #6411

RESOLVED

A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region

Minor · Started Aug 13, 2026 · 8:40 PM

Duration

8m
Severity

Minor
Detection lead

—
User reports

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Summary

A subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region

This incident has been resolved and the affected services have been restored.

Started

Aug 13, 2026 · 8:40 PM
Resolved

Aug 13, 2026 · 8:49 PM
Duration

8m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Aug 13 · 8:40 PM Zoom

Between 21:04 UTC and 21:26 UTC on August 13, 2026, a subset of Zoom Phone and Zoom Contact Center users experienced outbound MMS failures in the US region. This issue has been resolved.
✓

Resolved
Aug 13 · 8:49 PM Zoom

This incident has been resolved and the affected services have been restored.

Pattern

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Browse full incident history →

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