Service comparison

LiveChat vs. Help Scout

LiveChat vs. Help Scout — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 13 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

LiveChat

livechat.com

Online
- 90-day uptime
  
  99.78%
- Incidents (90d)
  
  5
  
  1 major · 4 minor
- Median resolution
  
  44m
- Longest outage
  
  2h 4m
View status page →
Help Scout

helpscout.com

Online
- 90-day uptime
  
  98.04%
- Incidents (90d)
  
  8
  
  1 major · 7 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  22h 59m
View status page →

Uptime over time

Availability across windows

Window	LiveChat	Help Scout	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	96.00%	+4.00 pp
Last 30 days	99.96%	97.78%	+2.18 pp
Last 90 days	99.78%	98.04%	+1.74 pp

Δ is percentage-point difference (LiveChat minus Help Scout). Higher is better.

Incidents 90-day

Severity breakdown

LiveChat

5 total

1 major 4 minor
- Median resolution
  
  44m
- Longest outage
  
  2h 4m
Help Scout

8 total

1 major 7 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  22h 59m

Recent activity

Last 5 incidents, side-by-side

LiveChat
- Jul 10
  
  Workflow degraded performance
  
  16m
  
  Minor
- Jun 12
  
  Workflow degraded performance
  
  1h 5m
  
  Minor
- May 25
  
  LiveChat - Issues with reports from Export Raw Data
  
  44m
  
  Major
- May 19
  
  Workflows delay
  
  2h 4m
  
  Minor
- May 13
  
  Issues with adding new Knowledge Sources
  
  32m
  
  Minor
View all incidents →
Help Scout
- Jul 14
  
  Docs Errors
  
  6h 43m
  
  Major
- Jul 9
  
  App Access Issues
  
  2h 16m
  
  Minor
- Jul 6
  
  Automatic Workflows not running
  
  3h 55m
  
  Minor
- Jun 30
  
  Delays with report exports
  
  3h 7m
  
  Minor
- Jun 17
  
  Global Search Slowness
  
  22h 59m
  
  Minor
View all incidents →

Bottom line

LiveChat wins

LiveChat edges out on 90-day uptime.

LiveChat posted 99.78% vs. 98.04% for Help Scout (Δ +1.74 pp). Incidents: 5 vs. 8 (-3).

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