Service comparison

LiveChat vs. Help Scout

LiveChat vs. Help Scout — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 13 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

LiveChat

livechat.com

Online
- 90-day uptime
  
  98.75%
- Incidents (90d)
  
  3
  
  0 major · 3 minor
- Median resolution
  
  1h 5m
- Longest outage
  
  25h 34m
View status page →
Help Scout

helpscout.com

Online
- 90-day uptime
  
  97.80%
- Incidents (90d)
  
  10
  
  1 major · 9 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  22h 59m
View status page →

Uptime over time

Availability across windows

Window	LiveChat	Help Scout	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	100.00%	98.97%	+1.03 pp
Last 90 days	98.75%	97.80%	+0.95 pp

Δ is percentage-point difference (LiveChat minus Help Scout). Higher is better.

Incidents 90-day

Severity breakdown

LiveChat

3 total

0 major 3 minor
- Median resolution
  
  1h 5m
- Longest outage
  
  25h 34m
Help Scout

10 total

1 major 9 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  22h 59m

Recent activity

Last 5 incidents, side-by-side

LiveChat
- Jul 28
  
  Issues with opening files
  
  1d 1h 34m
  
  Minor
- Jul 10
  
  Workflow degraded performance
  
  16m
  
  Minor
- Jun 12
  
  Workflow degraded performance
  
  1h 5m
  
  Minor
- May 25
  
  LiveChat - Issues with reports from Export Raw Data
  
  44m
  
  Major
- May 19
  
  Workflows delay
  
  2h 4m
  
  Minor
View all incidents →
Help Scout
- Aug 18
  
  App Access Issues
  
  3h 12m
  
  Minor
- Aug 14
  
  Beacon Issues
  
  1h 18m
  
  Minor
- Aug 13
  
  SLA issues
  
  1h 42m
  
  Minor
- Aug 6
  
  Report Loading
  
  1h 13m
  
  Minor
- Jul 24
  
  Delays with Inbox counts, folders, reports and search results
  
  1h 1m
  
  Minor
View all incidents →

Bottom line

LiveChat wins

LiveChat edges out on 90-day uptime.

LiveChat posted 98.75% vs. 97.80% for Help Scout (Δ +0.95 pp). Incidents: 3 vs. 10 (-7).

Where would your uptime rank against LiveChat?

Pulsetic is website uptime monitoring. Every number on this page came from its checks. Aim one at a website you run and build a 90-day record.

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