37signals Status · History · Incident #6152

RESOLVED

Basecamp 5 chat is offline

Minor · Started Aug 4, 2026 · 8:23 AM

Duration

9m
Severity

Minor
Detection lead

—
User reports

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Summary

Basecamp 5 chat is offline

Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.

Started

Aug 4, 2026 · 8:23 AM
Resolved

Aug 4, 2026 · 8:32 AM
Duration

9m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
Aug 4 · 8:23 AM 37signals

We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
◉

Monitoring
Aug 4 · 8:26 AM 37signals

Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
✓

Resolved
Aug 4 · 8:32 AM 37signals

Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.

Pattern

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