Incident with Akamai

Summary

Incident with Akamai

We can confirm that the issue was confirmed mitigated at 20:42 UTC on August 18, 2026 and the service has resumed normal operation.

• Started

  Aug 17, 2026 · 9:24 PM

• Resolved

  Aug 19, 2026 · 10:13 PM

• Duration

  2d 48m

• Severity

  Minor

• ◆

  Identified

  Aug 17 · 9:24 PM Acquia

  We were informed of an emerging issue with connection drops and increased latency for services in the Miami region for customers using Edge Powered by Akamai. The cause of the issue has been identified, and the partner is working on a fix. The issue appears to have started at 16:39 UTC on August 13, 2026. We will provide another update as soon as one comes available.

• ◆

  Identified

  Aug 17 · 10:29 PM Acquia

  Our partners are continuing to work on a fix for this issue. We will provide an update when more information becomes available.

• ◆

  Identified

  Aug 18 · 4:41 AM Acquia

  We are continuing to monitor the situation while our partner works toward a resolution. There are no new updates to report at this time, but we will share further details as soon as we receive progress from their team.

• ◆

  Identified

  Aug 18 · 10:24 AM Acquia

  We are continuing to monitor the ongoing incident while our partner work towards a resolution. There is no new information to share at this time, but we are actively tracking the situation. We will post further details as soon as we receive a progress update from our partner.

• ✓

  Resolved

  Aug 19 · 10:13 PM Acquia

  We can confirm that the issue was confirmed mitigated at 20:42 UTC on August 18, 2026 and the service has resumed normal operation.