Log Download Failures

Summary

Log Download Failures

The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.

• Started

  Aug 11, 2026 · 7:40 AM

• Resolved

  Aug 12, 2026 · 9:27 AM

• Duration

  1d 1h 47m

• Severity

  Major

• ◐

  Investigating

  Aug 11 · 7:40 AM Acquia

  We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.

• ◉

  Monitoring

  Aug 11 · 9:38 AM Acquia

  The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.

• ✓

  Resolved

  Aug 12 · 9:27 AM Acquia

  The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.