AAP Status Update: Invoices processing and email invoice ingestion affected

Summary

AAP Status Update: Invoices processing and email invoice ingestion affected

This incident has been resolved

• Started

  Jan 28, 2026 · 7:54 AM

• Resolved

  Jan 29, 2026 · 3:04 AM

• Duration

  19h 9m

• Severity

  Major

• ◐

  Investigating

  Jan 28 · 7:54 AM AppZen

  We are currently experiencing issues in AAP wherein: -Invoices may get stuck in Processing or Validating status -Email invoice ingestion may be delayed or stalled Our team is investigating this at the highest priority. We apologize for the inconvenience and will share updates as they become available.

• ◆

  Identified

  Jan 28 · 9:25 AM AppZen

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Jan 28 · 9:39 AM AppZen

  A fix has been implemented and we are monitoring the results.

• ◐

  Investigating

  Jan 28 · 11:56 AM AppZen

  We are currently investigating this issue.

• ◉

  Monitoring

  Jan 28 · 12:41 PM AppZen

  Issue has been identified & system is recovering from backlog. We are continuing to monitor for processing progress & confirm no further issues.

• ◉

  Monitoring

  Jan 28 · 3:18 PM AppZen

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Jan 29 · 3:04 AM AppZen

  This incident has been resolved