Restrictions concerning sending e-mails

Major · Started Mar 20, 2026 · 8:24 AM

Duration

3d 4h 51m
Severity

Major
Detection lead

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User reports

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Summary

Restrictions concerning sending e-mails

Emails are now being sent reliably again. The limit of 20 documents per hour and a maximum of 5 recipients remains in place for the time being. The delay in email delivery has also been resolved. We apologise for any inconvenience caused and thank you for your understanding.

Started

Mar 20, 2026 · 8:24 AM
Resolved

Mar 23, 2026 · 1:15 PM
Duration

3d 4h 51m
Severity

Major

Event timeline

How this incident unfolded

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Identified
Mar 20 · 8:24 AM Bexio

Sent emails are currently not being delivered to recipients. We are already working to resolve the issue so that bexio is available to you again as soon as possible. In the meantime, you can use the action "Send invoice using email software". Thank you very much for your patience.
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Monitoring
Mar 21 · 7:38 AM Bexio

The issue has been partially resolved. System emails, such as those for forgotten passwords, are now working reliably again. The following currently applies to sending documents: Max 20 emails per hour & 5 recipients. Use ‘Send invoice using email software’ for larger batches. We are continuing to work on a permanent fix and thank you for your patience and understanding.
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Monitoring
Mar 21 · 4:36 PM Bexio

We have started processing the delayed emails from yesterday. The system is currently clearing the queue, and all outstanding messages should reach their recipients shortly.
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Monitoring
Mar 23 · 10:59 AM Bexio

Update: At the moment, only some of the emails sent are being delivered to the recipient. Our technical team is already working to find a solution. In the meantime, you can use the ‘Send invoice via email software’ option.
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Resolved
Mar 23 · 1:15 PM Bexio

Emails are now being sent reliably again. The limit of 20 documents per hour and a maximum of 5 recipients remains in place for the time being. The delay in email delivery has also been resolved. We apologise for any inconvenience caused and thank you for your understanding.