Issue with updating the payment method and billing information in your Buffer account.

Summary

Issue with updating the payment method and billing information in your Buffer account.

The issue affecting updates to billing information through the billing page has been fully resolved, and the page is now functioning as expected. If you experience any further issues, please don’t hesitate to reach out to our team for assistance.

• Started

  Aug 19, 2026 · 8:34 AM

• Resolved

  Aug 19, 2026 · 9:38 AM

• Duration

  1h 3m

• Severity

  Minor

• ◐

  Investigating

  Aug 19 · 8:34 AM Buffer

  Some users are currently experiencing difficulties with updating their payment method and billing information. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.

• ◆

  Identified

  Aug 19 · 8:50 AM Buffer

  We’ve identified the root cause of the issue affecting the billing page and are working on a fix. We sincerely apologize for the disruption and will continue to update you on our progress.

• ◉

  Monitoring

  Aug 19 · 9:27 AM Buffer

  The issue affecting the billing has been fixed, and we’re keeping an eye on it to ensure it continues to run smoothly. Thank you for your patience as we worked to resolve this issue.

• ✓

  Resolved

  Aug 19 · 9:38 AM Buffer

  The issue affecting updates to billing information through the billing page has been fully resolved, and the page is now functioning as expected. If you experience any further issues, please don’t hesitate to reach out to our team for assistance.