Some customers unable to log in

Summary

Some customers unable to log in

The issue affecting login verification emails and codes has been fully resolved. We’re sorry for the trouble and appreciate your patience while we worked through it. If you're still experiencing issues, please reach out to us at hello@buffer.com.

• Started

  Aug 26, 2026 · 11:29 PM

• Resolved

  Aug 27, 2026 · 3:48 AM

• Duration

  4h 18m

• Severity

  Major

• ◐

  Investigating

  Aug 26 · 11:29 PM Buffer

  We're aware of an issue affecting login for some customers. Verification codes sent by email may not arrive, or may not be accepted when entered. If you're waiting on a code, request one and wait rather than requesting several, as only the most recent code will work. It's also worth checking your spam folder.

• ◉

  Monitoring

  Aug 27 · 2:10 AM Buffer

  We’ve identified the issue affecting email-based login and applied a fix. Verification emails should now arrive with working codes. If you were previously unable to log in, please try again. We’ll continue monitoring the fix. If you’re still experiencing issues, contact us at [hello@buffer.com](mailto:hello@buffer.com).

• ✓

  Resolved

  Aug 27 · 3:48 AM Buffer

  The issue affecting login verification emails and codes has been fully resolved. We’re sorry for the trouble and appreciate your patience while we worked through it. If you're still experiencing issues, please reach out to us at hello@buffer.com.