Users are unable to access the billing page in their accounts

Summary

Users are unable to access the billing page in their accounts

This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed. If you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com).

• Started

  Sep 2, 2026 · 6:30 AM

• Resolved

  Sep 2, 2026 · 7:57 AM

• Duration

  1h 27m

• Severity

  Major

• ◐

  Investigating

  Sep 2 · 6:30 AM Buffer

  We’re investigating an issue preventing users from accessing the billing page in their Buffer accounts. We’re sorry for the trouble and will share an update as soon as we have more information.

• ◆

  Identified

  Sep 2 · 7:19 AM Buffer

  We’ve identified the cause of the issue preventing users from accessing the billing page and are working on a fix. We’re sorry for the continued trouble and will share another update as soon as we have more information.

• ◆

  Identified

  Sep 2 · 7:28 AM Buffer

  We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com). Thanks for your patience while we worked through this.

• ◉

  Monitoring

  Sep 2 · 7:28 AM Buffer

  We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com). Thanks for your patience while we worked through this.

• ✓

  Resolved

  Sep 2 · 7:57 AM Buffer

  This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed. If you’re still experiencing any issues, please reach out to us at [hello@buffer.com](mailto:hello@buffer.com).