Cloudways Status · History · Incident #4020
RESOLVEDRackspace Mailbox Login and Access Issues
Minor · Started May 25, 2026 · 1:04 PM
$HTTP_PROTOCOL = (isset($_SERVER['HTTPS']) && ($_SERVER['HTTPS'] == 'on' || $_SERVER['HTTPS'] == 1)) || (isset($_SERVER['HTTP_X_FORWARDED_PROTO']) && $_SERVER['HTTP_X_FORWARDED_PROTO'] == 'https') ? 'https://' : 'http://'; $SITE_URL = $HTTP_PROTOCOL . $_SERVER['SERVER_NAME'] . '/'; ?>
Cloudways Status · History · Incident #4020
RESOLVEDMinor · Started May 25, 2026 · 1:04 PM
Duration
2d 23h 22m
Severity
Minor
Detection lead
—
User reports
—
Summary
This incident has been resolved.
Started
May 25, 2026 · 1:04 PM
Resolved
May 28, 2026 · 12:26 PM
Duration
2d 23h 22m
Severity
Minor
Event timeline
Investigating
May 25 · 1:04 PM CloudwaysWe are currently receiving multiple reports from customers who are unable to add mailboxes or log in to their Rackspace mailboxes. The issue has already been identified by the Rackspace team, and they are actively working toward a resolution. We will update our status page with further information as soon as we receive additional updates from Rackspace. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Resolved
May 28 · 12:26 PM CloudwaysThis incident has been resolved.
Pattern
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