Newly created customer accounts can't create Cloud Servers

Major · Started Sep 22, 2026 · 1:30 PM

Duration

19h 50m
Severity

Major
Detection lead

—
User reports

—

Summary

Newly created customer accounts can't create Cloud Servers

We have implemented a temporary solution to contain the problem to such an extent that it no longer directly affects customers. The default IP limits for new customers apply and creating servers should be possible again.

Started

Sep 22, 2026 · 1:30 PM
Resolved

Sep 23, 2026 · 9:20 AM
Duration

19h 50m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Sep 22 · 1:30 PM HostGator

We have implemented a temporary solution to contain the problem to such an extent that it no longer directly affects customers. The default IP limits for new customers apply and creating servers should be possible again.
✓

Resolved
Sep 23 · 9:20 AM HostGator

Incident resolved.