EU1 - Scenarios failing at initialization with "Failed to verify account" error

Summary

EU1 - Scenarios failing at initialization with "Failed to verify account" error

Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.

• Started

  Jul 22, 2026 · 5:30 PM

• Resolved

  Jul 22, 2026 · 5:30 PM

• Duration

  < 1m

• Severity

  Major

• ✓

  Resolved

  Jul 29 · 4:23 PM Make

  Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.