Dashboard Performance Issues

Summary

Dashboard Performance Issues

This incident has been resolved, and full performance has been restored to the Dashboard, Workflow Operations, and Terminus Operations. Live hosted sites and uptime remained fully operational throughout this event. Thank you for your patience while we worked to resolve this. If you encounter any further issues, please contact our Support team.

• Started

  Aug 4, 2026 · 11:37 AM

• Resolved

  Aug 6, 2026 · 10:11 AM

• Duration

  1d 22h 34m

• Severity

  Minor

• ◐

  Investigating

  Aug 4 · 11:37 AM Pantheon

  Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected. Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance? General concerns: Submit a ticket or reach out via Live Chat. - If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io. - We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.

• ◐

  Investigating

  Aug 4 · 11:44 AM Pantheon

  We are continuing to investigate this issue. We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

• ◆

  Identified

  Aug 4 · 2:12 PM Pantheon

  Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete. Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

• ◆

  Identified

  Aug 4 · 11:06 PM Pantheon

  We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time. Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.

• ◆

  Identified

  Aug 5 · 2:27 AM Pantheon

  Our engineering team is actively working to resolve this issue and continues to make progress. Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.

• ◆

  Identified

  Aug 5 · 5:17 AM Pantheon

  Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected. We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.

• ◆

  Identified

  Aug 5 · 8:07 AM Pantheon

  Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected. Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.

• ◆

  Identified

  Aug 5 · 11:48 AM Pantheon

  Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected. Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

• ◆

  Identified

  Aug 5 · 3:57 PM Pantheon

  The necessary backend processes are still actively running to resolve the degraded performance. Our engineering team is continuing to monitor the progress. Live hosted sites and uptime remain fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

• ◆

  Identified

  Aug 6 · 2:03 AM Pantheon

  Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected. Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.

• ◉

  Monitoring

  Aug 6 · 8:50 AM Pantheon

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 6 · 10:11 AM Pantheon

  This incident has been resolved, and full performance has been restored to the Dashboard, Workflow Operations, and Terminus Operations. Live hosted sites and uptime remained fully operational throughout this event. Thank you for your patience while we worked to resolve this. If you encounter any further issues, please contact our Support team.