Some merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkouts

Summary

Some merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkouts

Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Jul 16, 2026 · 10:02 PM

• Resolved

  Jul 17, 2026 · 12:57 AM

• Duration

  2h 55m

• Severity

  Major

• ◐

  Investigating

  Jul 17 · 4:22 PM Shopify

  Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

• ◐

  Investigating

  Jul 17 · 4:22 PM Shopify

  We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

• ◆

  Identified

  Jul 17 · 4:22 PM Shopify

  We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

• ◆

  Identified

  Jul 17 · 4:22 PM Shopify

  We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

• ◉

  Monitoring

  Jul 17 · 4:22 PM Shopify

  This issue has been resolved and is being monitored.

• ✓

  Resolved

  Jul 17 · 4:22 PM Shopify

  Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.