Service comparison

AdRoll vs. Customer.io

AdRoll vs. Customer.io — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 12 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

AdRoll

nextroll.com

Online
- 90-day uptime
  
  100.00%
- Incidents (90d)
  
  0
  
  0 major · 0 minor
- Median resolution
  
  —
- Longest outage
  
  —
View status page →
Customer.io

customerio.com

Online
- 90-day uptime
  
  99.45%
- Incidents (90d)
  
  12
  
  2 major · 10 minor
- Median resolution
  
  40m
- Longest outage
  
  2h 26m
View status page →

Uptime over time

Availability across windows

Window	AdRoll	Customer.io	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	100.00%	99.81%	+0.19 pp
Last 90 days	100.00%	99.45%	+0.55 pp

Δ is percentage-point difference (AdRoll minus Customer.io). Higher is better.

Incidents 90-day

Severity breakdown

AdRoll

0 total

0 major 0 minor
- Median resolution
  
  —
- Longest outage
  
  —
Customer.io

12 total

2 major 10 minor
- Median resolution
  
  40m
- Longest outage
  
  2h 26m

Recent activity

Last 5 incidents, side-by-side

AdRoll
- Jun 16
  
  Engineering team is investigating an issue preventing ABM campaigns and Playbooks from spending
  
  5d 19h 35m
  
  Major
- Jun 8
  
  Engineering team is investigating an issue preventing campaigns that are targeting a list of zip codes from spending
  
  16h 40m
  
  Minor
- May 20
  
  Users are unable log into their AdRoll accounts due to SSO issues.
  
  1h 34m
  
  Major
- Apr 2
  
  Workflow reports are currently unavailable for downloading.
  
  36m
  
  Minor
- Feb 26
  
  Delays in processing reporting
  
  4h 26m
  
  Minor
View all incidents →
Customer.io
- Sep 4
  
  Reduced Deliverability to Microsoft-Hosted Email Addresses
  
  1h 19m
  
  Minor
- Sep 3
  
  Investigating issues with the Agent
  
  4m
  
  Minor
- Aug 5
  
  Customer.io UI is inaccessible
  
  26m
  
  Minor
- Aug 3
  
  Delays in processing and UI inaccessible for some customers in the US datacentre
  
  33m
  
  Minor
- Jul 31
  
  Issues accessing EU accounts
  
  15m
  
  Major
View all incidents →

Bottom line

AdRoll wins

AdRoll edges out on 90-day uptime.

AdRoll posted 100.00% vs. 99.45% for Customer.io (Δ +0.55 pp). Incidents: 0 vs. 12 (-12).

Also compare

Other AdRoll comparisons

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