Service comparison

Affinity vs. CallPotential

Affinity vs. CallPotential — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 9 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Affinity

affinity.co

Online
- 90-day uptime
  
  73.44%
- Incidents (90d)
  
  5
  
  0 major · 5 minor
- Median resolution
  
  40h 13m
- Longest outage
  
  550h 54m
View status page →
CallPotential

callpotential.com

Online
- 90-day uptime
  
  95.39%
- Incidents (90d)
  
  4
  
  1 major · 3 minor
- Median resolution
  
  14h 2m
- Longest outage
  
  70h 9m
View status page →

Uptime over time

Availability across windows

Window	Affinity	CallPotential	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	99.86%	86.46%	+13.40 pp
Last 90 days	73.44%	95.39%	-21.95 pp

Δ is percentage-point difference (Affinity minus CallPotential). Higher is better.

Incidents 90-day

Severity breakdown

Affinity

5 total

0 major 5 minor
- Median resolution
  
  40h 13m
- Longest outage
  
  550h 54m
CallPotential

4 total

1 major 3 minor
- Median resolution
  
  14h 2m
- Longest outage
  
  70h 9m

Recent activity

Last 5 incidents, side-by-side

Affinity
- Sep 3
  
  Disruption with All Services
  
  1h 2m
  
  Minor
- Aug 11
  
  Disruption with Affinity Analytics
  
  < 1m
  
  Minor
- Jul 8
  
  Disruption with Affinity Analytics
  
  1d 16h 13m
  
  Minor
- Jun 30
  
  Authentication Issues with Windows Outlook Desktop App
  
  22d 22h 54m
  
  Minor
- Jun 29
  
  Disruption with Affinity API and CRM
  
  2d 18h 45m
  
  Minor
View all incidents →
CallPotential
- Sep 1
  
  Agent Dashboard Updates Delayed
  
  2d 22h 9m
  
  Minor
- Aug 28
  
  Agent Dashboard updates Delayed
  
  1d 2h 6m
  
  Minor
- Aug 19
  
  Agent Status not properly updating in the Call Center
  
  1h 15m
  
  Minor
- Jul 9
  
  Users unable to log into the system
  
  1h 59m
  
  Major
- Jun 17
  
  Snowflake reporting issue
  
  21h 48m
  
  Minor
View all incidents →

Bottom line

CallPotential wins

CallPotential edges out on 90-day uptime.

Affinity posted 73.44% vs. 95.39% for CallPotential (Δ -21.95 pp). Incidents: 5 vs. 4 (+1).

Also compare

Other Affinity comparisons

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