11x Status · History · Incident #7204

RESOLVED

Lead Enrichment Pipeline Outage

Minor · Started Feb 27, 2026 · 8:29 PM

Duration

13h 19m
Severity

Minor
Detection lead

—
User reports

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Summary

Lead Enrichment Pipeline Outage

Service has returned to normal and the incident is now closed. Thank you for your patience.

Started

Feb 27, 2026 · 8:29 PM
Resolved

Feb 28, 2026 · 9:48 AM
Duration

13h 19m
Severity

None

Event timeline

How this incident unfolded

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Investigating
Feb 27 · 8:29 PM 11x

A third-party enrichment provider outage is blocking the lead sourcing pipeline. Contacts are stuck in an intermediate enrichment state and cannot progress to enrollment. ~10,700 contacts are affected since Feb 26 08:00 UTC. Campaigns with pending sourcings are not progressing. The team is investigating remediation to unblock affected contacts and prevent recurrence.
✓

Resolved
Feb 28 · 9:48 AM 11x

Service has returned to normal and the incident is now closed. Thank you for your patience.

Pattern

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