ZSwitch partial outage

Summary

ZSwitch partial outage

This incident has been resolved.

• Started

  Nov 13, 2025 · 12:08 PM

• Resolved

  Nov 14, 2025 · 9:46 AM

• Duration

  21h 37m

• Severity

  None

• ◐

  Investigating

  Nov 13 · 12:08 PM 2600hz

  We are investigating an issue with a partial outage due to loss of connectivity to one of our zones.

• ◐

  Investigating

  Nov 13 · 12:14 PM 2600hz

  We are experiencing uptime issues with our San Jose datacenter and are working to resolve it. Phones that are properly configured to register to SRV/NAPTR records should fail over to the other zones.

• ◐

  Investigating

  Nov 13 · 12:28 PM 2600hz

  We are seeing a fiber related issue in our San Jose datacenter and are working to resolve it.

• ◉

  Monitoring

  Nov 13 · 12:39 PM 2600hz

  We have resolved the issue and believe we are operational at this time. We are monitoring the incident.

• ✓

  Resolved

  Nov 14 · 9:46 AM 2600hz

  This incident has been resolved.