Zswitch US outage.

Summary

Zswitch US outage.

This incident has been resolved. We will continue to monitor for stability.

• Started

  Aug 20, 2025 · 3:50 AM

• Resolved

  Aug 20, 2025 · 3:01 PM

• Duration

  11h 11m

• Severity

  Critical

• ◐

  Investigating

  Aug 20 · 3:50 AM 2600hz

  We are currently investigating an issue with Zswitch US' database services. We have engaged our engineering and operations team to work this as highest priority. We will update this page as soon as we know more.

• ◐

  Investigating

  Aug 20 · 5:32 AM 2600hz

  This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods.

• ◉

  Monitoring

  Aug 20 · 5:32 AM 2600hz

  This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods. We will continue to monitor throughout the day.

• ◉

  Monitoring

  Aug 20 · 12:23 PM 2600hz

  We are seeing further degradation in the system and are investigating

• ◉

  Monitoring

  Aug 20 · 12:30 PM 2600hz

  We've stabilized services and are continuing to monitor the situation.

• ◉

  Monitoring

  Aug 20 · 1:17 PM 2600hz

  We are seeing further degradation in the system and are investigating

• ◉

  Monitoring

  Aug 20 · 1:29 PM 2600hz

  We have identified a database system outage and are working with our engineers to restore the system.

• ◉

  Monitoring

  Aug 20 · 2:05 PM 2600hz

  We have brought services back online and are continuing to monitor for stability.

• ✓

  Resolved

  Aug 20 · 3:01 PM 2600hz

  This incident has been resolved. We will continue to monitor for stability.