Basecamp 5 and HEY are down

Summary

Basecamp 5 and HEY are down

Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

• Started

  Sep 29, 2026 · 12:10 PM

• Resolved

  Sep 29, 2026 · 12:34 PM

• Duration

  24m

• Severity

  Critical

• ◐

  Investigating

  Sep 29 · 12:10 PM 37signals

  Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

• ◐

  Investigating

  Sep 29 · 12:20 PM 37signals

  We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

• ◐

  Investigating

  Sep 29 · 12:26 PM 37signals

  We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

• ◐

  Investigating

  Sep 29 · 12:30 PM 37signals

  Basecamp 5 and HEY are coming back online. We're actively monitoring both.

• ◐

  Investigating

  Sep 29 · 12:32 PM 37signals

  Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

• ✓

  Resolved

  Sep 29 · 12:34 PM 37signals

  Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.