Cashflows - Visa Processing Issue

Summary

Cashflows - Visa Processing Issue

This incident has been resolved. Between approximately 19:20 BST on 12 October and 04:05 BST on 13 October, some Visa payments (Card, Apple Pay and Google Pay) processed through CashFlows failed. Mastercard payments were not affected. Since then, Visa payments have processed normally and we have seen no further failures. CashFlows have confirmed the issue is fully resolved and are carrying out a full review of the incident.

• Started

  Oct 12, 2026 · 8:21 PM

• Resolved

  Oct 13, 2026 · 3:46 PM

• Duration

  19h 24m

• Severity

  Minor

• ◐

  Investigating

  Oct 12 · 8:21 PM Acquired

  Visa payments (Card, Apple Pay and Google Pay) processed through CashFlows are failing. CashFlows have confirmed an issue on their side. Where possible, we have moved traffic to other acquirers. Merchants who use only CashFlows will see all their Visa payments fail until it’s fixed.

• ◐

  Investigating

  Oct 12 · 8:59 PM Acquired

  We are continuing to monitor the disruption affecting Visa payments (Card, Apple Pay and Google Pay) processed through CashFlows. CashFlows are actively investigating and have raised the issue with Visa as a priority. Where alternative acquirers are available, Visa traffic continues to be routed away from CashFlows. Merchants who process solely through CashFlows may still be unable to take Visa payments until service is restored. We will share a further update as soon as we have more information.

• ◆

  Identified

  Oct 12 · 9:26 PM Acquired

  CashFlows have identified the cause of the disruption affecting Visa payments (Card, Apple Pay and Google Pay) and are working to restore service. Visa payments processed through CashFlows have been affected since approximately 19:20 BST. Mastercard payments are not affected. Where alternative acquirers are available, Visa traffic continues to be routed away from CashFlows. Merchants who process solely through CashFlows may still be unable to take Visa payments until service is restored. We are monitoring closely and will confirm here once Visa payments are processing successfully again.

• ◆

  Identified

  Oct 12 · 10:04 PM Acquired

  CashFlows are continuing to work through recovery steps to restore Visa processing. Visa payments (Card, Apple Pay and Google Pay) processed through CashFlows remain affected. Mastercard payments are not affected. Merchants who process solely through CashFlows may still be unable to take Visa payments until service is restored. We are monitoring closely and will post a further update once Visa payments are processing successfully again.

• ◉

  Monitoring

  Oct 13 · 8:05 AM Acquired

  CashFlows have confirmed the fix for the issue affecting Visa payments (Card, Apple Pay and Google Pay). Visa payments have been processing normally since approximately 04:05 BST, and we have seen no further failures since then. We will continue to monitor and will post a final update once the incident is closed. Mastercard payments were not affected.

• ✓

  Resolved

  Oct 13 · 3:46 PM Acquired

  This incident has been resolved. Between approximately 19:20 BST on 12 October and 04:05 BST on 13 October, some Visa payments (Card, Apple Pay and Google Pay) processed through CashFlows failed. Mastercard payments were not affected. Since then, Visa payments have processed normally and we have seen no further failures. CashFlows have confirmed the issue is fully resolved and are carrying out a full review of the incident.