Partial Service Degradation

Summary

Partial Service Degradation

This incident has now been resolved.

• Started

  Oct 20, 2026 · 7:40 AM

• Resolved

  Oct 20, 2026 · 5:01 PM

• Duration

  9h 20m

• Severity

  Minor

• ◆

  Identified

  Oct 20 · 7:40 AM Acquired

  We are currently experiencing a partial degradation of service caused by an issue with one of our cloud zones. Our automated failover has activated and our engineering team is actively rerouting traffic to healthy infrastructure. Some customers may experience intermittent errors or increased latency while this takes effect. We will provide a further update shortly.

• ◆

  Identified

  Oct 20 · 8:54 AM Acquired

  We are continuing to work on a fix for the issue affecting one of our cloud zones. We will provide a further update within 30 minutes, or sooner if the situation changes.

• ◆

  Identified

  Oct 20 · 9:08 AM Acquired

  We are continuing to work on a fix for the issue affecting one of our cloud zones. Webhook delivery has been failing since approximately 07:00 BST. We have now moved webhook services to unaffected infrastructure and are monitoring their recovery. Open banking payments are still affected, and some customers may see failed or delayed open banking payments. We will provide a further update within 30 minutes, or sooner if the situation changes.

• ◆

  Identified

  Oct 20 · 9:37 AM Acquired

  We have confirmed that this issue is related to an ongoing incident with our cloud provider, Google Cloud. We are monitoring their progress closely and continuing to mitigate the impact on our services. There is no change to the impact described in our previous update. We will provide a further update within 30 minutes, or sooner if the situation changes.

• ◆

  Identified

  Oct 20 · 10:20 AM Acquired

  We have identified additional impact related to this incident: Payouts: Payouts created since approximately 07:00 BST are currently showing as pending. Accounts: The transaction list in Accounts is not currently updating to show recently processed transactions. We are continuing to work on mitigating the impact. The impact described in previous updates remains in place. We will provide a further update within 30 minutes, or sooner if the situation changes.

• ◉

  Monitoring

  Oct 20 · 11:16 AM Acquired

  All affected services have now been moved off the impacted cloud zone, which has greatly reduced the impact on our platform. The underlying Google Cloud incident is still ongoing, so this incident remains open while we continue to monitor closely. Customers may still see some intermittent processing issues during this time. We will provide a further update shortly.

• ◉

  Monitoring

  Oct 20 · 4:20 PM Acquired

  We're now seeing recovery across the failed cloud zone, and Google Cloud have marked their incident as resolved. We will continue to monitor, but there should be no further impact to service.

• ✓

  Resolved

  Oct 20 · 5:01 PM Acquired

  This incident has now been resolved.