Confirmation of Payee: elevated error rates

Summary

Confirmation of Payee: elevated error rates

We are seeing an increased number of Confirmation of Payee (CoP) requests failing or timing out. A third-party provider in the Confirmation of Payee chain has confirmed an issue on their side and is working on a fix. We are monitoring closely. Other payment services are not affected. If a Confirmation of Payee request returns an error or times out, please retry it. We will post another update as soon as we hear more.

• Started

  Oct 22, 2026 · 3:48 PM

• Status

  Investigating

• Duration

  Ongoing

• Severity

  Minor

• ◐

  Investigating

  Oct 22 · 3:48 PM Acquired

  We are seeing an increased number of Confirmation of Payee (CoP) requests failing or timing out. A third-party provider in the Confirmation of Payee chain has confirmed an issue on their side and is working on a fix. We are monitoring closely. Other payment services are not affected. If a Confirmation of Payee request returns an error or times out, please retry it. We will post another update as soon as we hear more.