3DS & Network Token Issue With Mastercard Transactions

Summary

3DS & Network Token Issue With Mastercard Transactions

This incident has been resolved.

• Started

  Sep 3, 2026 · 5:43 PM

• Resolved

  Sep 4, 2026 · 8:49 AM

• Duration

  15h 6m

• Severity

  Minor

• ◆

  Identified

  Sep 3 · 5:43 PM Acquired

  Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.

• ◆

  Identified

  Sep 3 · 6:20 PM Acquired

  We are additionally seeing intermittent failures when processing payments which use a Mastercard Network Tokens. We can see the issue originates within the Mastercard system and are awaiting further updates from Mastercard.

• ◉

  Monitoring

  Sep 3 · 10:00 PM Acquired

  Mastercard have confirmed that they have implemented a resolution, and we are no longer observing any issues. The impact appears to have been limited to returning customer journeys (Customer Initiated Transactions).

• ✓

  Resolved

  Sep 4 · 8:49 AM Acquired

  This incident has been resolved.