Acquired Status · History · Incident #94228

RESOLVED

Degraded card processing via Trust Payments

Minor · Started Aug 27, 2026 · 2:20 AM

Duration

4h 30m
Severity

Minor
Detection lead

—
User reports

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Summary

Degraded card processing via Trust Payments

This incident has been resolved.

Started

Aug 27, 2026 · 2:20 AM
Resolved

Aug 27, 2026 · 6:50 AM
Duration

4h 30m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Aug 27 · 2:20 AM Acquired

Between 00:25 and 00:48 UTC on 27 August, card transactions routed through one of our acquiring partners did not receive a response and were returned as declined (response code C0101). Transactions via other acquirers were unaffected. Processing recovered at 00:48 UTC and has been normal since. We are monitoring closely and have raised the issue with the partner.
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Resolved
Aug 27 · 6:50 AM Acquired

This incident has been resolved.

Pattern

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