Transactional Email Failures

Summary

Transactional Email Failures

This incident has been resolved.

• Started

  Sep 28, 2026 · 10:05 AM

• Resolved

  Sep 28, 2026 · 1:55 PM

• Duration

  3h 50m

• Severity

  Critical

• ◐

  Investigating

  Sep 28 · 10:05 AM ActiveCampaign

  Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.

• ◆

  Identified

  Sep 28 · 10:16 AM ActiveCampaign

  The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.

• ◉

  Monitoring

  Sep 28 · 10:22 AM ActiveCampaign

  A fix has been implemented and we are monitoring the results.

• ◉

  Monitoring

  Sep 28 · 10:30 AM ActiveCampaign

  The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.

• ✓

  Resolved

  Sep 28 · 1:55 PM ActiveCampaign

  This incident has been resolved.