System outage - 10/22/2026

Summary

System outage - 10/22/2026

This incident has been resolved.

• Started

  Oct 22, 2026 · 6:56 AM

• Resolved

  Oct 22, 2026 · 3:36 PM

• Duration

  8h 39m

• Severity

  Critical

• ◆

  Identified

  Oct 22 · 6:56 AM ActiveCampaign

  We are currently investigating a system outage. Updates will be provided as they become available.

• ◆

  Identified

  Oct 22 · 9:20 AM ActiveCampaign

  Engineers have implemented a fix and the platform is recovering. Some services remain impaired.

• ◆

  Identified

  Oct 22 · 9:43 AM ActiveCampaign

  The platform continues to recover - some services remain impaired.

• ◆

  Identified

  Oct 22 · 9:44 AM ActiveCampaign

  We are continuing to work on a fix for this issue.

• ◆

  Identified

  Oct 22 · 10:56 AM ActiveCampaign

  The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.

• ◆

  Identified

  Oct 22 · 12:04 PM ActiveCampaign

  Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.

• ◆

  Identified

  Oct 22 · 1:31 PM ActiveCampaign

  Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.

• ◆

  Identified

  Oct 22 · 2:16 PM ActiveCampaign

  Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks

• ◉

  Monitoring

  Oct 22 · 2:59 PM ActiveCampaign

  All systems have returned to normal operation. Engineers continue to monitor

• ✓

  Resolved

  Oct 22 · 3:36 PM ActiveCampaign

  This incident has been resolved.