ActiveProspect Status · History · Incident #24172

RESOLVED

TrustedForm API Latency

Minor · Started Apr 30, 2026 · 1:15 AM

  • Duration

    < 1m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

TrustedForm API Latency

Today between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been resolved and performance has returned to normal. We will continue to monitor the system.


  • Started

    Apr 30, 2026 · 1:15 AM

  • Resolved

    Apr 30, 2026 · 1:15 AM

  • Duration

    < 1m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Resolved

    Apr 30 · 5:11 PM ActiveProspect

    Today between 9:04 AM and 11:00 AM CT, TrustedForm experienced elevated latency on its API. During this time, some customers may have encountered 500 errors or longer-than-normal response times. The issue has been resolved and performance has returned to normal. We will continue to monitor the system.

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