Experian Add-On Authentication Errors

Summary

Experian Add-On Authentication Errors

This incident has been resolved.

• Started

  Feb 11, 2026 · 9:01 AM

• Resolved

  Feb 11, 2026 · 10:31 AM

• Duration

  1h 29m

• Severity

  None

• ◐

  Investigating

  Feb 11 · 9:01 AM ActiveProspect

  We are currently investigating an issue affecting LeadConduit customers using the Experian add-on. At this time, all leads processed through the Experian integration are returning an “Invalid or Expired Credentials” error. This behavior is occurring across all requests and is not isolated to individual customer configurations. Our team is actively working with Experian to determine the root cause of the issue and identify a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience while we work to resolve this issue. — ActiveProspect Engineering Team

• ◉

  Monitoring

  Feb 11 · 9:51 AM ActiveProspect

  The issue affecting LeadConduit customers using the Experian add-on has been resolved, and the add-on is now processing leads successfully. We’ll continue to monitor the integration closely to ensure continued stability and will provide another update if anything changes. Thank you for your patience. — ActiveProspect Engineering Team

• ✓

  Resolved

  Feb 11 · 10:31 AM ActiveProspect

  This incident has been resolved.