Addigy Identity: "Something went wrong" error affecting some users

Summary

Addigy Identity: "Something went wrong" error affecting some users

This incident has been resolved.

• Started

  Jul 9, 2026 · 9:09 PM

• Resolved

  Jul 15, 2026 · 6:53 PM

• Duration

  5d 21h 43m

• Severity

  Minor

• ◆

  Identified

  Jul 9 · 9:09 PM Addigy

  We identified an issue impacting certain environments, where some end users may see a "Something went wrong" pop-up related to Addigy Identity. We've identified the cause and are working on a fix. In the meantime, users can log in locally or by reverting back to the native login window. If you experience this issue, please submit a support ticket to support@addigy.com. We'll update this incident as we make progress.

• ◆

  Identified

  Jul 10 · 9:08 PM Addigy

  A fix is currently being validated and will release early next week. In the meantime, affected users can continue to log in locally or revert to the native macOS login window. If you experience this issue, please submit a support ticket to support@addigy.com. We’ll continue to share updates as testing progresses.

• ◉

  Monitoring

  Jul 14 · 1:51 PM Addigy

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jul 15 · 6:53 PM Addigy

  This incident has been resolved.