Elevated latency across our services

Summary

Elevated latency across our services

Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.

• Started

  May 7, 2026 · 5:12 PM

• Resolved

  May 8, 2026 · 8:20 PM

• Duration

  1d 3h 7m

• Severity

  None

• ◐

  Investigating

  May 7 · 5:12 PM Affirm

  We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

• ◆

  Identified

  May 7 · 5:30 PM Affirm

  We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.

• ◆

  Identified

  May 7 · 5:58 PM Affirm

  We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.

• ◆

  Identified

  May 7 · 6:31 PM Affirm

  We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.

• ◆

  Identified

  May 7 · 7:19 PM Affirm

  We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.

• ◉

  Monitoring

  May 7 · 7:43 PM Affirm

  We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 7 · 8:26 PM Affirm

  We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 7 · 9:09 PM Affirm

  Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 7 · 10:23 PM Affirm

  Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 8 · 12:03 AM Affirm

  Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 8 · 1:00 AM Affirm

  Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 8 · 1:50 AM Affirm

  Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

• ◉

  Monitoring

  May 8 · 2:59 AM Affirm

  We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.

• ◉

  Monitoring

  May 8 · 4:11 AM Affirm

  Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.

• ◉

  Monitoring

  May 8 · 5:41 AM Affirm

  Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

• ◉

  Monitoring

  May 8 · 6:38 AM Affirm

  Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

• ◉

  Monitoring

  May 8 · 8:30 AM Affirm

  Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.

• ◉

  Monitoring

  May 8 · 9:39 AM Affirm

  We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

• ◉

  Monitoring

  May 8 · 10:31 AM Affirm

  Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

• ◉

  Monitoring

  May 8 · 11:48 AM Affirm

  We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

• ◉

  Monitoring

  May 8 · 12:31 PM Affirm

  We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

• ◉

  Monitoring

  May 8 · 2:55 PM Affirm

  Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.

• ✓

  Resolved

  May 8 · 8:20 PM Affirm

  Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.