Checkout Degradation in US/CA

Summary

Checkout Degradation in US/CA

This incident has been resolved.

• Started

  Mar 4, 2026 · 3:36 PM

• Resolved

  Mar 4, 2026 · 7:11 PM

• Duration

  3h 35m

• Severity

  Minor

• ◐

  Investigating

  Mar 4 · 3:36 PM Affirm

  We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible

• ◆

  Identified

  Mar 4 · 3:47 PM Affirm

  We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.

• ◉

  Monitoring

  Mar 4 · 4:06 PM Affirm

  We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

• ◉

  Monitoring

  Mar 4 · 4:38 PM Affirm

  We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

• ◉

  Monitoring

  Mar 4 · 5:15 PM Affirm

  Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.

• ◉

  Monitoring

  Mar 4 · 6:03 PM Affirm

  We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.

• ✓

  Resolved

  Mar 4 · 7:11 PM Affirm

  This incident has been resolved.