AfterPay Status · History · Incident #93770

RESOLVED

In-App Support Chat Unavailable

Minor · Started Jul 20, 2026 · 10:46 PM

  • Duration

    46m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

In-App Support Chat Unavailable

Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.


  • Started

    Jul 20, 2026 · 10:46 PM

  • Resolved

    Jul 20, 2026 · 11:32 PM

  • Duration

    46m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Investigating

    Jul 20 · 10:46 PM AfterPay

    We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: <https://www.afterpay.com/en-AU/submit-form> New Zealand: <https://www.afterpay.com/en-NZ/submit-form> We apologize for the inconvenience and are working to resolve this as quickly as possible.

  • Resolved

    Jul 20 · 11:32 PM AfterPay

    Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.

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