Order reversals affecting Shopify merchants (AU)

Summary

Order reversals affecting Shopify merchants (AU)

Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

• Started

  Jul 3, 2026 · 12:21 AM

• Resolved

  Jul 3, 2026 · 4:13 AM

• Duration

  3h 52m

• Severity

  Minor

• ◐

  Investigating

  Jul 3 · 12:21 AM AfterPay

  We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

• ◆

  Identified

  Jul 3 · 12:45 AM AfterPay

  We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

• ◉

  Monitoring

  Jul 3 · 3:41 AM AfterPay

  Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

• ✓

  Resolved

  Jul 3 · 4:13 AM AfterPay

  Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.