Degraded performance - Afterpay Card

Summary

Degraded performance - Afterpay Card

Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

• Started

  May 8, 2026 · 4:17 AM

• Resolved

  May 8, 2026 · 1:32 PM

• Duration

  9h 15m

• Severity

  Minor

• ◆

  Identified

  May 8 · 4:17 AM AfterPay

  We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

• ◆

  Identified

  May 8 · 5:37 AM AfterPay

  In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

• ◉

  Monitoring

  May 8 · 6:37 AM AfterPay

  Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

• ✓

  Resolved

  May 8 · 1:32 PM AfterPay

  Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.