Degraded performance of the AI Assistant and Email Deliverability

Summary

Degraded performance of the AI Assistant and Email Deliverability

All Aha! functions have fully recovered, and we are currently processing through a backlog of asynchronous jobs. AWS is reporting that their incident has largely resolved, and Aha! is not affected by the few remaining services which are still degraded.

• Started

  Oct 20, 2025 · 2:18 PM

• Resolved

  Oct 20, 2025 · 10:16 PM

• Duration

  7h 57m

• Severity

  Minor

• ◆

  Identified

  Oct 20 · 2:18 PM Aha!

  The AI Assistant and Email Deliverability are both experiencing degraded performance as a result of a widespread AWS outage. Aha! engineering is monitoring the situation and working to restore quality of service.

• ◆

  Identified

  Oct 20 · 2:24 PM Aha!

  Webhooks from integrations are being captured, but are experiencing delays in processing due to the same root cause.

• ◆

  Identified

  Oct 20 · 4:10 PM Aha!

  We are continuing to monitor the underlying incident with AWS, and are noting failures in background job processing as well. Engineering is continuing to work to ensure quality of service.

• ◆

  Identified

  Oct 20 · 7:01 PM Aha!

  We are observing recovery of webhook and background job processing, but full resolution is expected to take some time. Engineering continues to monitor.

• ◉

  Monitoring

  Oct 20 · 9:06 PM Aha!

  Background job processing and other functions are almost fully recovered. Aha! Engineering is continuing to monitor the system and make changes necessary to restore full functionality.

• ✓

  Resolved

  Oct 20 · 10:16 PM Aha!

  All Aha! functions have fully recovered, and we are currently processing through a backlog of asynchronous jobs. AWS is reporting that their incident has largely resolved, and Aha! is not affected by the few remaining services which are still degraded.