Enterprise Application Access (EAA) Connector Issues

Summary

Enterprise Application Access (EAA) Connector Issues

We can confirm that the issue was mitigated at 08:30 UTC on 27 October 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

• Started

  Oct 27, 2026 · 9:58 AM

• Resolved

  Oct 27, 2026 · 3:52 PM

• Duration

  5h 53m

• Severity

  Minor

• ◐

  Investigating

  Oct 27 · 9:58 AM Akamai

  We are investigating an issue with Enterprise Application Access that is affecting a subset of Unified EAA Connectors. This issue began on October 27, 2026, at approximately 01:25 UTC. We are working on implementing the fix for the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

• ◆

  Identified

  Oct 27 · 11:44 AM Akamai

  We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.

• ◆

  Identified

  Oct 27 · 2:03 PM Akamai

  We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 . We will provide an update within the next 120 minutes.

• ✓

  Resolved

  Oct 27 · 3:52 PM Akamai

  We can confirm that the issue was mitigated at 08:30 UTC on 27 October 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001bU4YFCA0 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.