Portal is Inaccessible

Critical · Started May 13, 2026 · 9:45 AM

Duration

3h 54m
Severity

Critical
Detection lead

—
User reports

—

Summary

Portal is Inaccessible

Access to the management portal remains fully operational. Our internal investigation confirmed that all system components are healthy, and the issue was resolved automatically without intervention. We suspect a transient network or provider-level disruption and will continue to monitor performance closely. No customer traffic was impacted during this issue.

Started

May 13, 2026 · 9:45 AM
Resolved

May 13, 2026 · 1:39 PM
Duration

3h 54m
Severity

Critical

Event timeline

How this incident unfolded

◐

Investigating
May 13 · 9:45 AM Alkira

We are currently investigating an issue with the portal being inaccessible.
◉

Monitoring
May 13 · 10:01 AM Alkira

The management portal is now accessible. We are monitoring it.
✓

Resolved
May 13 · 1:39 PM Alkira

Access to the management portal remains fully operational. Our internal investigation confirmed that all system components are healthy, and the issue was resolved automatically without intervention. We suspect a transient network or provider-level disruption and will continue to monitor performance closely. No customer traffic was impacted during this issue.