Alma Status · History · Incident #93911

RESOLVED

Elevated latencies

Minor · Started Feb 4, 2026 · 4:16 PM

Duration

18m
Severity

Minor
Detection lead

—
User reports

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Summary

Elevated latencies

The issue has been resolved. Systems are fully recovered and operating normally.

Started

Feb 4, 2026 · 4:16 PM
Resolved

Feb 4, 2026 · 4:35 PM
Duration

18m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Feb 4 · 4:16 PM Alma

Between **16:22 and 16:57 CET**, we experienced elevated latencies impacting payment processing. Some payment transactions were unable to complete their normal processing flow during this time. The issue originated from a configuration error during a routine deployment. Systems are now fully recovered and operating normally.
✓

Resolved
Feb 4 · 4:35 PM Alma

The issue has been resolved. Systems are fully recovered and operating normally.

Pattern

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