Alma Status · History · Incident #93926

RESOLVED

Strong Customer Athentication errors during payments

Minor · Started Dec 8, 2025 · 9:52 AM

Duration

8h 22m
Severity

Minor
Detection lead

—
User reports

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Summary

Strong Customer Athentication errors during payments

Our payment providers have resolved the underlying issue, and all services are now fully operational. Thank you for your patience.

Started

Dec 8, 2025 · 9:52 AM
Resolved

Dec 8, 2025 · 6:15 PM
Duration

8h 22m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Dec 8 · 9:52 AM Alma

We are observing a increased rate of Strong Customer Authentication (3DS) errors during payments. We are working with our payment providers to determine the cause of the problem.
✓

Resolved
Dec 8 · 6:15 PM Alma

Our payment providers have resolved the underlying issue, and all services are now fully operational. Thank you for your patience.

Pattern

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