Scribe staging note-fetching delays

Summary

Scribe staging note-fetching delays

The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.

• Started

  Oct 21, 2026 · 12:58 PM

• Resolved

  Oct 21, 2026 · 1:26 PM

• Duration

  28m

• Severity

  Major

• ◐

  Investigating

  Oct 21 · 12:58 PM Amigo AI

  We are investigating reports of errors when starting Scribe recordings. Affected users may be unable to start a recording and may see a 503 error. Our team is investigating the scope and cause. We will provide an update as more information becomes available.

• ◐

  Investigating

  Oct 21 · 1:04 PM Amigo AI

  Our current investigation points to a slow Scribe endpoint in the staging environment. Production impact has not been confirmed. We are continuing to investigate the reported recording errors and will update this page when the scope and recovery are verified.

• ✓

  Resolved

  Oct 21 · 1:26 PM Amigo AI

  The Scribe note-fetching issue in the US staging environment was confirmed resolved at 09:20 EDT on 21 October 2026. The investigation identified a slow upstream carry-forward endpoint. Production was confirmed unaffected by this incident.

• ✓

  Resolved

  Oct 21 · 1:29 PM Amigo AI

  The issue has been fully resolved, and all systems are operating normally. Thank you for bearing with us.