AI Controls unexpectedly displayed as “Admin preview”

Minor · Started Aug 19, 2026 · 10:41 AM

Duration

< 1m
Severity

Minor
Detection lead

—
User reports

—

Summary

AI Controls unexpectedly displayed as “Admin preview”

On 2026-08-19 at 10:41:25 AM PT, some customers who had not explicitly enabled AI through the AI Controls page were placed in “Admin preview,” and non-admin users could not access AI features. The issue was fully resolved at 12:41 PM PT on 2026-08-19. No data was impacted, and no customer action is required. Following the fix, customers should now be able to access Global Chat and see the Global Chat interface instead of the “No access” message.

Started

Aug 19, 2026 · 10:41 AM
Resolved

Aug 19, 2026 · 10:41 AM
Duration

< 1m
Severity

None

Event timeline

How this incident unfolded

✓

Resolved
Aug 19 · 5:09 PM Amplitude

On 2026-08-19 at 10:41:25 AM PT, some customers who had not explicitly enabled AI through the AI Controls page were placed in “Admin preview,” and non-admin users could not access AI features. The issue was fully resolved at 12:41 PM PT on 2026-08-19. No data was impacted, and no customer action is required. Following the fix, customers should now be able to access Global Chat and see the Global Chat interface instead of the “No access” message.