WebRTC sessions are failing to start

Summary

WebRTC sessions are failing to start

Service is fully restored and new WebRTC sessions are succeeding. The cause was a misconfiguration in our traffic-routing layer that was inadvertently rolled out to our production and staging environments at the same time, disrupting request routing. Once we traced it to that change, we reverted it and confirmed recovery across the affected regions. To prevent a recurrence, we're strengthening our infrastructure rollout process so changes must be validated in staging before they can reach production.

• Started

  Sep 23, 2026 · 2:27 PM

• Resolved

  Sep 23, 2026 · 2:40 PM

• Duration

  13m

• Severity

  Major

• ◐

  Investigating

  Sep 23 · 2:27 PM Anam

  We're investigating the size of the impact and the RC.

• ◆

  Identified

  Sep 23 · 2:35 PM Anam

  Sessions in EU and US currently failing to start. A fix is being deployed.

• ◉

  Monitoring

  Sep 23 · 2:38 PM Anam

  Fix has rolled out, EU and US sessions appear to be starting without issues again. We'll continue to monitor before sharing a post-mortem.

• ✓

  Resolved

  Sep 23 · 2:40 PM Anam

  Service is fully restored and new WebRTC sessions are succeeding. The cause was a misconfiguration in our traffic-routing layer that was inadvertently rolled out to our production and staging environments at the same time, disrupting request routing. Once we traced it to that change, we reverted it and confirmed recovery across the affected regions. To prevent a recurrence, we're strengthening our infrastructure rollout process so changes must be validated in staging before they can reach production.