Partial outage - Taiwan and Hong Kong

Summary

Partial outage - Taiwan and Hong Kong

This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.

• Started

  Apr 28, 2026 · 11:20 AM

• Resolved

  May 6, 2026 · 8:51 AM

• Duration

  7d 21h 30m

• Severity

  Major

• ◐

  Investigating

  Apr 28 · 11:20 AM AnyDesk

  We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.

• ◆

  Identified

  Apr 28 · 11:59 AM AnyDesk

  Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.

• ◆

  Identified

  Apr 30 · 6:22 PM AnyDesk

  Our engineering teams continue to work on the issue

• ✓

  Resolved

  May 6 · 8:51 AM AnyDesk

  This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.