We are currently investigating an issue affecting our platform.

Summary

We are currently investigating an issue affecting our platform.

Systems have been stable and working correctly for over 1 hour. We continue monitoring.

• Started

  Aug 27, 2026 · 1:30 PM

• Resolved

  Aug 27, 2026 · 5:44 PM

• Duration

  4h 14m

• Severity

  Minor

• ◐

  Investigating

  Aug 27 · 1:30 PM apaleo

  We are currently investigating an issue affecting our platform.

• ◆

  Identified

  Aug 27 · 1:56 PM apaleo

  The cause has been identified as some API usage causing heavy load on Database system. Systems are looking normal. We'll continue to monitor.

• ◉

  Monitoring

  Aug 27 · 2:49 PM apaleo

  A backend message system had lost connection, and is now recovering the backlog. This affected webhooks and payment processing among others.

• ◐

  Investigating

  Aug 27 · 2:59 PM apaleo

  Degraded performance is back, we are investigating.

• ◐

  Investigating

  Aug 27 · 4:36 PM apaleo

  We are still investigating.

• ◐

  Investigating

  Aug 27 · 5:06 PM apaleo

  We continue to monitor and investigate but system is operating normally.

• ◉

  Monitoring

  Aug 27 · 5:11 PM apaleo

  We continue monitoring

• ✓

  Resolved

  Aug 27 · 5:44 PM apaleo

  Systems have been stable and working correctly for over 1 hour. We continue monitoring.